Diamond web hosting account

Price: £39.99 pm 
Set up fee: Free
Disk space:4 Gigs
Monthly transfer:100 Gigs
Extras: All free extras
All our accounts come with these extras

99.9% uptime guarantee.
Our systems are so reliable that we offer you a 99.9% uptime guarantee.
If for any reason your web site is down for more than 0.1% of any month, we will refund you the percentage for which you have over paid, e.g., if your web site was down for 5% of the month, we will refund 5% of your monthly payment for your next month. If you pay yearly, this refund will be worked out based on the equivalent monthly payments you would have made.
At present, not a single customer of Small Business Hosting has had their web site down for even 0.01% of any given month, which goes to show our commitment to customer satisfaction.

Web based control panel.
Control every aspect of your web site, in real time with our easy to use web based control panel.
From your control panel you can set up unlimited email addresses, unlimited auto responders, install free scripts such as hits counter, form mail, message boards, guestbooks etc.
You can also add databases, install FrontPage extensions, password protect parts of your web site, check your traffic statistics in great depth, customise your error pages, and much more.
Your control panel lets you take control of your web site, allowing it to change as your needs grow. Everything you'll find in your control panel is free to use.

Unlimited email aliases.
Enjoy unlimited email aliases with full control over there actions, i.e., say you have the domain name www.mysite.co.uk, unlimited email aliases mean you can have anything@mysite.co.uk, e.g., sales@mysite.co.uk, info@mysite.co.uk etc etc.
Via our easy to use control panel, you can have all your email aliases sent to one mailbox, i.e., all incoming email goes to one easy place for you to retrieve and read, or, if you prefer you can set individual emails to go to other people. For example, you can easily set up your email preferences so that everything goes to you, apart from e.g., bob@mysite.co.uk, this can go to another mailbox or even forwarded to another email address. There are no limits to what you can do with your email accounts.
You can even set up lists with your email address, e.g., a visitor sends an email to info@mysite.co.uk, this email is then sent to everyone of your list, e.g., bob@mysite.co.uk + joanne@mysite.co.uk + steve@mysite.co.uk - the possibilities are limitless, and it's all set up with a few clicks in your control panel.

Unlimited autoresponders.
With unlimited autoresponders your web site can reply instantly to any incoming emails, e.g., if someone sends an email to sales@mysite.co.uk, your web site can instantly reply to them with no human intervention, with a thank you message, e.g., "thank you for contacting us, we will be in touch within 24 hours" etc. Different reply messages can be set up for every email alias, e.g., one reply message for emails sent to sales@mysite.co.uk and a different one for bob@mysite.co.uk.
Autoresponders can also be used for sending information to people without the need for any human intervention. For example, "please send a blank email to: more-info@mysite.co.uk" could easily be set up to send them any information via the autoresponder.

Unlimited email lists.
We don't just supply 1 or 2 free email lists like our competitors.We offer unlimited email lists.

With an email list, visitors to your web site can join / leave your list at any time. For example, if you have a web site about local news, people can join your email list and you can then email them all in one go. The email list is set up and controlled via our easy to use control panel which makes administration very easy.

Customised error pages.
Have you ever visited a web site to find that the page wasn't there, only to be presented with a horrid black and white, windows default 404 error message ? Unfortunately, most visitors will look elsewhere when they see an error message like this.
This is where your easy to use control panel can help. You can create a single web page, anything you like, then pop the html code into the control panel and whenever someone gets a 404 error message on your web site they see your pre-designed page and not the default error message.
The great benefit of this is that your error page could be your home page, thus taking the visitor back to your site and not forcing them away. An easy yet effective method to retain your visitors. For example, say the page the visitor wants to look at is www.mysite.co.uk/my-info.html and they type it in wrong, they will see your home page or whatever you want them to see.
Another brilliant feature of our control panel is our error logs. With these you can see where such 404 errors have occurred, which will allow you to easily find any bad links / code in your web site and fix it ASAP.

Raw access logs.

Via our easy to use control panel you have complete access to your raw access logs from your web site.

These can be used in many programs to analyse the traffic to your web site.

Free shopping cart systems.
If you're going to be selling from your web site, chances are you'll need a shopping cart. A professional and reliable shopping cart system can cost anything from Ј100 to Ј1500. Thankfully you wont need to spend anything as we include 2 free shopping cart systems with every account.

Our 2 free shopping cart systems are: Interchange Shopping Cart & Agora Shopping Cart and can be setup and administered via our easy to use control panel.

Your own CGI-BIN.
A CGI-BIN is a special folder on your web site that can perform certain tasks. You place CGI a script (slightly more complex code than html, web page code) into the CGI-BIN for the scripts to work.
Some of our competitors only allow partial access and some no access to your CGI-BIN. The advantages of having full, unlimited access to your CGI-BIN is that you can search the internet for free scripts and install them yourself, hassle free. We also provide the most popular scripts free which are easily installed via your control panel.

phpMyChat room.
Via our easy to use control panel you can install your very own chat room so you're visitors can talk to each other in real time.

No minimum contract - cancel at any time.
Unlike some of our competitors we don't tie you into any minimum contract agreement.
We are so confident that once you try our service you will want to become one of our many loyal customers, that we offer you the facility to cancel your web site at any time, penalty free.

Password protected directories.
Password protected directories means that you can place passwords on any areas of your web site as you wish. For example, you may wish for anyone to look at your web pages, but only want family and friends to look at other information. This is simple to do via your easy to use control panel and you have full control over the passwords.
Password protected areas can be added, changed or deleted at any time via your control panel.
When a visitor tries to gain access to a password protected area, a box pops up asking for their password. No access will be granted unless this password is correct.
There is no limit on how many areas you can make password protected.

No hidden charges guarantee.
Unfortunately, many of our competitors tend to make the decision of which package to buy and the costs quite confusing. One web site we know of is marketing themselves as "buy a domain name (web site name) for just Ј1". When you try and buy the domain name for £1, you suddenly have to pay registration fees, then email facility fees, etc etc. When we tried to purchase for Ј1, the bill came to Ј134.99, a far cry from Ј1.
Another confusing tactic is to have various options you can purchase for different prices, with every option having something slightly different to the other. Picking the package that is just what you need can be very difficult and time consuming. That's why we offer everything you could ever need with every account and allow you to choose what disk space and monthly bandwidth you require. You obviously don't need to use everything, but it's nice to know that if and when your web site grows and requires new features, you already have them available.
With the above in mind, Small Business Hosting set out to create an easy to use, honest pricing structure with clear information.
Our no hidden charges guarantee means that the price you see is the price you pay. You can also upgrade or downgrade your account at any time.

Detailed traffic statistics.
Via your control panel you can access your traffic statistics and see exactly what's happening. You can simply view month by month information, such as number of hits, number of visitors etc, or go into great depth and see who looked at which page on every day since your site was launched.
You can also see how your visitors found you, e.g., a link from another site, a search engines etc, what page they were on when they left your site, what people are typing into search engines to find your site, plus much more. Traffic information is supplied in graph form and numeric form allowing you to analyse your data in any way you prefer.
If you want to increase visitors to your web site, then our traffic statistics are essential in showing you what marketing efforts are working well and those that are not.

24/7 technical / design support.
Friendly support staff are available 24 hours a day, 365 days a year to help with any technical problems you may have. This is available via email and our average turn around time for answering your email is just 3 hours.

Spam Assassin.
Spam assassin can be turned on or off via our easy to use control panel.

Spam i.e., unsolicited email can be very annoying and at worst make an email address useless. Imagine having 10,000 emails a day, advertising products / services you did not request information on. Even more concerning is the fact that a high percentage of this material is of an adult nature and online safety for children is a real concern these days.
In order to minimise the amount of spam you receive, spam assassin consults with worldwide directories and web sites that harvest lists of known spammers. If spam is sent to your account from one of these spammers, our system will delete it before it reaches you.
Interesting point: The word "spam" for the sending of bulk, unsolicited commercial email came to be used because of a Monty Python sketch where two people kept saying spam, spam, spam to each other. The link comes when you compare 1,000's of spammers a day sending millions of spam to people.
Spam can also do damage to web sites by slowing them down, e.g., if one of our customers was sending a 100,000 emails a hour (which is about the rate that mass spammers use), then our systems would slow down due to the demand. 100+ spammer could make our systems very slow indeed. Due to this and the fact that spam only serves to annoy members of the public, we enforce very strict anti spam conditions so you can rest assured that spammers will not slow your web site down.

PHP: Hypertext Preprocessor, is a server-side scripting language for creating dynamic Web pages. When a visitor opens the page, the server processes the PHP commands and then sends the results to the visitorís browser. With PHP your web site can enjoy far more user interaction and it can be used for a vast amount of applications.

MySQL, the most popular Open Source SQL database, is a very fast, reliable database management system. You can use MySQL as the database layer for your dynamically generated web pages. Like most Open Source programs and languages, MySQL has a very practical set of features developed with contribution from many users worldwide. The connectivity, speed, and security make MySQL highly suited for accessing databases on the Internet.
Your MySQL database can be fully managed via our easy to use control panel and you can set up unlimited databases.

Free sub domains.
Having free sub domains is like having free additional web sites. For example, if you had www.yoursite.co.uk you could also have www.sub1.yoursite.co.uk - www.sub2.yoursite.co.uk etc etc.

A sub domain is just like having a separate web site and you control them via our easy to use control panel. Another great thing about sub domains is that search engines consider them to be a separate web site. For example, if you had www.yoursite.co.uk you could also submit www.sub1.yoursite.co.uk - www.sub3.yoursite.co.uk to the search engines as well, resulting in even more hits to your sit

Microsoft FrontPage extensions.
To upload your web pages via FrontPage, a web site needs to have FrontPage extensions installed, something not all web site hosts offer. FrontPage extensions can be installed, in real time via your easy to use control panel.
Other supported web site editors: Macromedia Dreamweaver, Adobe GoLive, 1st Page 2000, and just about any other web site builder software solutions. Using such web site editors makes designing your site very gratifying, and very cost-effective, and don't forget that our unique 24/7 design support means that there's always someone available if you run into trouble.

SSH shell access.
With SSH shell access you have direct access to your mail, web site and files and can manage and edit your files directly on our servers. Use the installed applications, or compile & run your own.

Access is set up via our easy to use control panel.

Search engine submission tools.
No longer do you have to visit the search engines every week to submit your web site to them. Via our easy to use control panel, simply enter your web site details and click submit and you're done. It's that simple.

24/7 FTP access.
FTP stands for File Transfer Protocol which is an easy way to upload your web pages to your web site. Having 24/7 access 365 days a year, means you can upload / change / delete your web pages at any time.
Your account is also username and password protected so you don't have to worry about anyone getting unauthorized access and altering your information.
FTP software can be downloaded from the internet, such as www.cuteFTP.com - alternatively, you could try the search engines, such as www.yahoo.com - www.lycos.com and search for "free FTP software".

Cron jobs.
A cron job is an automated process that operates at predefined time intervals.

Unlike our competitors, we allow full access to perform cron jobs which are administered via our easy to use control panel.

Free scripts.
Scripts are more complex piece of web site code which can be extremely useful.
We have provided the most popular scripts free via our easy to use control panel, such as:
Visitor counter Shows on your web page how many people have visited your web site. This changes every time you receive a new visitor. You can place this counter on any web page you like, you have full control over where to place our scripts.

Your visitors can leave a message in your free GuestBook.

Message board
Your visitors can leave messages for you and / or each other and other visitors can also join in. Great for discussion topics. Via your control panel, you simply click on which script(s) you'd like to use and in real time they appear on your web site.

Unlike some of our competitors, we also allow you full access to your CGI BIN, a folder on your web site that is required to run these types of scripts. With full access to your CGI BIN you can search the internet for free scripts (there are literally 1,000's) and add them hassle free as required.

Email virus protection.
It seems that every week a new deadly virus is found that can do serious damage to your computer.
In a bid to try and help protect our customers, our systems have email virus protection that scans your incoming email before you receive it. However, please note that we highly recommend you still use virus protection on your computer, such as Norton AntiVirus or McAfee Virus Checker.

Server virus protection.

A lot of our customers have been concerned over incidents regarding worms (a type of virus) gaining access to web hosts servers, infecting all their customers web sites. One particularly big example was the "code red worm" which caused great concern. These security concerns were in relation to a well know server type which a lot of hosting companies currently use. However, we only use high performance Windows servers for our customers which do not have these security leeks.

All servers do have protection in the unlikely event of an attack and we were made target for mass attackers (hackers etc) then we could reboot the system within minutes and retrieve your web site. To date, we have never had our systems down, but rest assured that we are well prepared for any service attacks if they should happen.


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